Refund policy
FURLIO — Return & Refund Policy
At FURLIO, we want you to be happy with your purchase. Please read our return and refund terms before ordering.
1. Returns
We accept returns only when:
- The product arrives damaged or defective.
- You receive the wrong product.
- The product is significantly different from what was shown on our website.
For damaged, defective, or incorrect products, you must contact us within 48 hours of delivery.
Please provide:
- Your order number
- Clear photos of the product
- A continuous unboxing video, if available
2. Change of mind
Because our products are hygiene/pet-care items, returns due to change of mind, personal preference, or simply not wanting the product after delivery are not accepted.
3. Refunds
Once we receive and verify your complaint, we will offer one of the following:
- Replacement, or
- Refund to the original payment method, where applicable.
Refund processing may take 5–7 business days after approval, depending on your payment provider/bank.
4. Wrong or incomplete address
Customers are responsible for providing a correct and complete delivery address and phone number. Additional shipping costs caused by an incorrect address may be charged to the customer.
5. COD orders
If you choose Cash on Delivery, please make sure you are available to receive your order. Repeated refusal or failure to accept COD orders may affect our ability to offer COD to you in the future.
6. How to contact us
For return/refund requests:
Email: furlioofficial@gmail.com
WhatsApp: +91 9562052640