FURLIO — Terms of Service

Welcome to FURLIO. By accessing or using our website and purchasing our products, you agree to the following Terms of Service. Please read these terms carefully before using our website.

1. General

This website is operated by FURLIO. Throughout the website, the terms “we,” “us,” and “our” refer to FURLIO.

By using this website, placing an order, or purchasing a product from us, you agree to be bound by these Terms of Service and our applicable policies.

If you do not agree with these terms, please do not use our website.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate.

However:

Product colors may vary slightly depending on your device or screen.
Product specifications may change from time to time.
Images may be used for illustrative purposes where appropriate.
We reserve the right to correct errors or update product information without prior notice.

We do not guarantee that every product description or image will always be completely error-free.

3. Pricing

All product prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.

We reserve the right to change product prices at any time without prior notice.

If a pricing or listing error occurs, we reserve the right to cancel the affected order and provide an appropriate refund where payment has already been made.

4. Orders

When you place an order, you are making an offer to purchase the selected product.

After receiving your order, we may send an order confirmation by email, SMS, WhatsApp, or another available communication method.

An order may be cancelled if:

The product is unavailable.
We are unable to verify the order.
Incorrect information was provided.
A pricing or technical error occurred.
We suspect fraudulent or unauthorized activity.

If we cancel a prepaid order, the applicable amount paid will be refunded through the appropriate payment method.

5. Customer Information

You agree to provide accurate and complete information when placing an order, including:

Full name
Phone number
Email address
Complete shipping address
Other information reasonably required to process your order

FURLIO is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

6. Shipping and Delivery

We will make reasonable efforts to process and dispatch orders within the timeframe stated on our website.

Delivery times may vary depending on:

Location
Courier availability
Weather
Public holidays
Operational disruptions
Other circumstances outside our reasonable control

A delivery estimate is not a guaranteed delivery date.

Please refer to our Shipping Policy for additional information.

7. Returns, Refunds and Replacements

Returns, refunds, and replacements are governed by our Return & Refund Policy.

Generally, eligible claims may include products that arrive:

Damaged
Defective
Incorrect
Significantly different from the product described

Customers must follow the applicable claim procedure and timeframe.

Nothing in these Terms is intended to limit any rights that cannot legally be excluded under applicable law.

8. Cash on Delivery

Where Cash on Delivery (COD) is offered, customers agree to accept and pay for their order when delivered.

Customers should ensure that someone is available to receive the package.

Repeated refusal or failure to accept COD orders may result in COD being restricted or unavailable for future orders.

9. Payment

Payments may be processed through third-party payment providers.

By making a payment, you agree to comply with the applicable terms of the payment provider.

FURLIO does not knowingly request or store your complete payment credentials such as your card PIN, CVV, or banking password.

10. Intellectual Property

All content on the FURLIO website, including where applicable:

Logos
Brand names
Text
Graphics
Images
Videos
Website design
Product descriptions

is owned by or licensed to FURLIO unless otherwise stated.

You may not copy, reproduce, modify, distribute, sell, or commercially exploit our content without prior written permission.

11. Prohibited Use

You agree not to use our website:

For unlawful purposes
To commit fraud
To submit false orders or information
To interfere with website security
To attempt unauthorized access
To distribute malware or harmful material
To infringe the rights of others
To misuse our website or services

We reserve the right to restrict or terminate access where reasonably necessary.

12. Third-Party Services

Our store may use third-party services such as Shopify, payment providers, shipping companies, analytics providers, advertising platforms, and other service providers.

These third parties may have their own terms and privacy policies.

FURLIO is not responsible for the independent policies or practices of third-party services.

13. Limitation of Liability

To the extent permitted by applicable law, FURLIO will not be responsible for indirect, incidental, or consequential losses arising from the use of our website or products.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

14. Changes to These Terms

We may update these Terms of Service from time to time.

Any updated version will be posted on this page with a revised “Last Updated” date.

Your continued use of the website after changes are posted means that you accept the updated Terms.

15. Governing Law

These Terms of Service shall be governed by the applicable laws of India.

Any disputes will be handled in accordance with applicable Indian law and the jurisdiction of the appropriate courts.

Terms of service