Shipping policy

1. Order Processing

Orders are generally processed within 1–3 business days after successful order confirmation.

During sales, holidays, or periods of high order volume, processing may take additional time.

You will receive an order confirmation after placing your order and, where available, tracking information once your order has been shipped.

2. Delivery Time

Once your order has been dispatched, delivery generally takes approximately:

5–10 business days

Delivery times may vary depending on your location and courier service.

Remote locations may require additional delivery time.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

From time to time, FURLIO may offer free shipping promotions or other shipping offers.

4. Order Tracking

Once your order has been shipped, we may provide a tracking number through email, SMS, WhatsApp, or another available communication method.

You can use the tracking information to check the status of your shipment.

Please allow some time for tracking information to become active after dispatch.

5. Delivery Delays

While we make reasonable efforts to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including:

  • Courier delays
  • Weather conditions
  • Public holidays
  • Incorrect or incomplete addresses
  • Transportation disruptions
  • High shipping volumes
  • Other unforeseen circumstances

FURLIO is not responsible for delays caused by circumstances outside our reasonable control.

6. Incorrect Address

Customers are responsible for providing a complete and accurate delivery address and phone number.

If an order has already been shipped, we may not be able to change the delivery address.

Additional shipping charges caused by an incorrect or incomplete address may be the customer's responsibility where applicable.

7. Failed Delivery / RTO

If a package cannot be delivered because the customer:

  • Provides an incorrect address,
  • Is unavailable after repeated delivery attempts,
  • Refuses the package, or
  • Does not respond to the courier,

the package may be returned to the sender (RTO — Return to Origin).

For COD orders, repeated refusal or non-acceptance of orders may result in COD availability being restricted for future purchases.

8. Damaged Packages

If your package appears seriously damaged when delivered, please document the condition and contact us as soon as possible.

For damaged or defective products, please refer to our Return & Refund Policy.